What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

Scheduled my appointment here for fitting for a SoundGear Phantom hearing aid/hearing protection. From scheduling to check-in to examining and patient education: I couldn’t be more happy with the experience. If you have a need for hearing aids or need a periodic hearing testing and evaluation consider Audibel in Hixson...

Jeffrey Blackwell, on Google

I have always had a great experience with the caring staff of Audibel. When it comes to hearing loss, it is extremely important to get help and your hearing shouldn't be neglected. I highly recommend Audibel for their products; also the professionalism, caring attitudes, and making me feel welcome at...

Dave Lingerfelt, on Google

10/19/2023 After waiting 45 minutes for my appointment, I was pleasantly surprised when I met with Nataly. She was with me for 75 minutes. Very thorough in her work. Very pleasant. Explained everything in simple language. She made me forget that I waited 45 minutes. Tests were done. Cleaned out...

Chuck Darsey, on Google

My visit was one of the best I have had. I had an updated hearing test which was compared to my last one. My audiologist explained what the changes in my hearing were. She spent time explaining everything I had questions about. Adjustments were made to my hearing aids. She...

Myrna Steele, on Google

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